Shipping & Delivery

Shipping/Delivery

DO YOU SHIP INTERNATIONALLY? HOW MUCH IS SHIPPING?
Yes we do ship EVERYWHERE and shipping is FREE in 99.9% of cases!

 

How do I track my order? 

  • You will receive order confirmation email, and then once your order has been processed, fulfilled and shipped, you will receive a tracking email with specific tracking for your order. 
  • P.S. it can take a minute for the tracking number to start showing updated tracking information for your package.
  • Many of your items will ship separately, we use many manufacturers and they each have different processing and shipping times. Some of your items may arrive before others. Don't worry the others will come! 
WHERE DO YOU SHIP FROM?
We ship from our partnered factories located in China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.
 
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Order processing time takes 3-5 business days before shipment. Deliveries can take up to 1 week to 2 months. It depends what you purchased/where you live. 
 
MY ORDER HAS NOT ARRIVED YET? EVEN AFTER YOUR PROMISED "2 MONTHS" WHY?
While some parcels can arrive early, some others may experience shipping delays, or you may live in a more isolated region from where are manufacturers are located. If it does not arrive by 8 weeks upon ordering, we can help reship your order or refund guaranteed

I HAVE RECEIVED ONLY PART OF MY SHIPMENT, WHERE ARE THE OTHER ITEMS?
We ship from our different manufacturers so some items might arrive earlier than others. As well, often times some parcels experience shipping delays while others do not. If you'd like to know the status of your other items, please email us with your name and order number.

WHAT ABOUT POSSIBLE CUSTOM FEES?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country (very rarely this happens).

WILL THIS ITEM GET TO ME BEFORE _________?
If you plan to give one of our items as a holiday or occasional gift, we do not recommend buying the items during the month when the holiday is happening. There is a risk of the item not arriving on time. We are not held responsible for items that do not arrive before specified dates.