Returns & Exchanges

Returns/Exchanges

Cancellations 

There is a 24 hour window to cancel your order after it has been placed. Your order cannot be cancelled once it has been processed but, once you receive your item(s) you can return them for a full refund. Our average processing time is 3-5 business days, your order may process much faster than that. 

Returns

You have 60 calendar days to return an item from the date your order. To be eligible for a return, your item must be unused/unworn and in the same condition that you received it. You need to have your name and order number when emailing whitneylichfield@gmail.com so your order can be processed for the correct person. We must receive your return within 30 days from the day your return is approved or we will not be able to process your return. We will gladly replace defective items, items that arrived not as described and will replace products that do not have confirmed delivery through USPS to shipping address. If you do not receive your item, please use your tracking number to look up the status.. We are not responsible for lost or stolen packages that were confirmed delivered by USPS. We suggest filing a missing package report with USPS if this is the case. We are not responsible for address error made by customers when placing the order. If an order has been processed, we cannot change the address. 

Luella Baby is not responsible for merchandise lost in the mail during a return shipment. This is the customers responsibility, so we suggest using shipping methods that have a tracking number. No returns will be accepted if they have been worn or washed. We reserve the right to refuse returns if we believe they are in violation of these requirements. If your return is denied, you will be required to pay returning postage if you would like the item(s) shipped back to you. By submitting your return, you are agreeing to these terms and conditions.

Shipping

Customer is responsible for paying shipping costs for returning item(s). We are not responsible for item(s) lost during return shipping. We recommend using a shipping method that provides you with a tracking number so you can check the status of your shipment.

Refunds

Once we receive your item(s), we will inspect it and notify you that we have received your returned item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies. We can only issue returns to your original form of payment.

  • We cannot guarantee shipping timeframes. There can be issues outside of our control we can only offer refunds for items lost in transit after 60 days from your date of purchase. We are not responsible for lost or stolen items if they have been confirmed delivered by USPS.